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System Administration — CYQUENT CCWIS

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RF
Rivera, Sophia & Mateo
Case · Field Specialist Form · Rachel Kim
CS-2847 Open Cat A
Case Opened 11/14/2024
SLA Remaining 6h 14m
Risk Score 8.2 — HIGH
Child is associated with assessments: AS-20847, AS-20848
Case Stage
Intake
›
Investigation History
›
Case Management
›
Placement
›
Court
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Permanency Plan
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Case Closure

Case Record

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RV
Incoming Call
Rosa Mendez
CS-2847 · Rivera Family · (703) 555-0123
✓ Record matched automatically
Communication Center Rachel Kim · RK-112
Quick Contacts — Rivera Case
RM
Rosa Mendez
Mother · (703) 555-0123
PW
Patricia Williams
Kinship Caregiver · (703) 555-0284
AL
Dr. Angela Lee
Therapist / LCSW · (703) 555-0312
MP
Ms. Patterson
School — Riverside Elem. · (703) 555-0144
Manual Dial
Enter number…
RM
Rosa Mendez
CS-2847 · Rivera Family · (703) 555-0123
✓ Record matched — Rivera Family CS-2847
0:00
On Call
Live Transcript ● AI Transcribing
Rosa: Hi, this is Rosa Mendez. I wanted to check on what I need to bring to the court hearing on December 5th.

Worker: Hi Rosa, thanks for calling. Let me pull up the case record right now.

Rosa: I completed all four parenting classes. I have the certificates. Do I need to bring those?

● AI extracting action items from conversation…
Call Notes
AI Recommended Actions
Log phone contact — Rosa asking about Dec 5 hearing requirements Task
Open court prep — Dec 5 hearing package, document checklist Court
Verify: Rosa says parenting classes complete (4/4) — confirm in case record Verify
Quick Launch
Recent Calls
Rosa Mendez 8:32
Today 2:14 PM · CS-2847
Asked about Dec 5 hearing requirements. Confirmed parenting class completion (4/4).
Patricia Williams 4:18
Today 10:05 AM · CS-2847
Checked on children. Both settled. No concerns. Sophia doing well at school.
Dr. Angela Lee 12:44
Nov 28 3:30 PM · CS-2847
Sophia session update. Trauma therapy progressing well. 6/10 sessions complete.
Ms. Patterson (School) 6:20
Nov 26 9:15 AM · CS-2847
Sophia engagement improving. Attendance up. No behavioral concerns reported.
DHHS Financial Svcs 3:12
Nov 25 11:00 AM · CS-2847
Housing assistance authorization confirmed. IV-E funding approved.